If you chose to pay by credit card, we will immediately receive your payment and you have nothing to do except uploading your artwork if that wasn't done yet.
If you chose to pay by bank transfer, your order will not be processed until you make a payment. Upon confirmation of your transfer, you need to upload your payment slip by clicking "Upload Slip" under your Account Dashboard. You can also e-mail a copy of the transfer slip to [email protected] uploading your artwork.

After your order is submitted, our system automatically sends out a confirmation e-mail with the details of your order. If the e-mail does not show up in your inbox, please verify that it did not end up in your spam folder. If not, please make sure that the e-mail address you registered is correct.
If you realize that the address is incorrect, please change it in Account Information in your Dashboard and contact our customer service to update your address in the current order.

You will see the option to "Upload Now" or "Upload Later" in the ordering page after you select all the specifications.
Take note of the date and time mentioned on the checkout success page after paying. It is important that you adhere to this deadline for Gogoprint to honor the estimated delivery time promised to you when placing the order.
Gogoprint's cut-off time is at 1.00 pm every working day, Except for same-day delivery where the cut-off time is at 12.00 pm. If customer upload the payment slip or artwork file later than cut-off time, this will postpone the delivery date by at least one working day.
To upload your artwork, please click "Upload Artwork" on the checkout success page, or do so under My Orders in your Dashboard.
If you upload an incorrect artwork, you still change the file within 30 minutes. If you no longer see the 30 minute timer, please give us a call at 02-026-3147 with your order number ready and our team will help you with your request.

Gogoprint allows the following formats: JPEG, PNG, PSD, EPS, TIFF, AI To get further information, please have a look at the following article from our blogs

To receive a physical proof print, you can select the Digital Proof Print during your product's configuration under “artwork option” for a price of 800 THB.
The proof will be shipped to your shipping address approximately 5 working days once your artwork has been checked and confirmed. You will be requred to send back the copy with your approval before we start the final printing.
Please note that we will not start production of your order before receiving formal acceptance of the proof. So the faster you approve it, the faster we can start producing and deliver the products to you

The shipping confirmation e-mail that our system sends out when we shipped your products contains the tracking code of your order as well as a link to track your order. Please note this email will be sent a day before the delivery. You can track the order from 9 am the next working day.

Our system automatically sends out an e-mail to you when we receive your order, if there is any issue with the artwork or if the order has been shipped out.
At any time, you can also track the progress of your orders under the My Orders section in your Account dashboard. You will see the update whether your order is in "Artwork Process", "Production Process" or "Delivery Process"

Your order ID is a unique identifier associated with your order. We use it internally to manage and keep track of your order.
You can find your order number on the success page after you place your order, in the confirmation e-mail that we send out to you after we receive your order, as well as under the My Orders section of your dashboard. The order number always starts with “OR-”.

You can cancel your order, only if our system has not updated your order's status to "processing" yet.
Please contact our Customer Service Team at 02-0263147 or email [email protected], if you would like to cancel your order.

Our Customer Service is there to take care of you and answer all your questions ranging from the operation of our website to the technical aspects of your order.
Feel free to call us at 02-026-3147 or e-mail us to [email protected] about any of your inquiries.
Fancy to contact us via Facebook or LINE @gogoprintthailand