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Need Help with Your Order?

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How can we help you today?


Whether you are not sure how to order or need help closing your artwork,
you can read all about it down here.

How to Order How to Close Artwork FAQs
Shipping / Delivery
How do I know if my order has been shipped? How can I track the delivery status?

As soon as your order gets shipped out, you will receive a shipping confirmation email. In the email you will receive a tracking number to track the status of your delivery.

What are the different available production and delivery methods?

Gogoprint offers different production time based on the date stated on our website. However, express order will incur additional cost and the price will be higher.

  • Same-day production: If you place an order before 12 PM, you will receive it within the same day before 7 PM. Late payment, uploading artwork after the dateline or re-uploading the artwork will delay your order to the next working day.
  • Other production dateline will follow the reception date stated on the website. Late payment, uploading artwork after the dateline or re-uploading the artwork will delay your order to the next working day.

    • As for delivery methods, Gogoprint always offers 1-day delivery. In the case of a few remote islands the delivery process might take a little longer, as will be displayed in the configurator.
    Gogoprint offers standard production and delivery without surcharge on all orders. However, if you select one of the faster production methods, there will be a surcharge.

    Does Gogoprint deliver to all of Thailand?

    Yes, Gogoprint does deliver to all of Thailand.

    Is it possible to change the production and delivery options for my order once the order has been placed?

    Once you submit your order, it is no longer possible to change the production and delivery options of your order. Before going on with your order, please make sure in your shopping cart that the configuration, production and delivery options you selected are the right ones.
    The only option would be to cancel your order before its status updates to processing, and to place a new order. You can always contact our Customer Service to get help on this.

    I won’t be at the delivery address that I submitted during the order. What should I do?

    Please call our customer service. Our team will happily update the delivery address for your order or make any arrangements with the courier. Just make sure you have your order ID at hand.

    Can I submit multiple delivery addresses for an order?

    One order can only be associated with one delivery address. So if you want different items delivered to different places, you will have to submit and pay for multiple orders (which can have the same billing address, but different shipping addresses).